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Complaints procedure

webwinkel keur

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@steeltoys.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at

http://ec.europa.eu/odr.

If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

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